Table of Contents

1. If there are overdue Email Tasks before I activate a Journey, when will they be sent out?

As soon as you activate the Journey!

2. What are Program Types?

These are options to categorize the Program you're building. The difference is that when offboarding vs. onboarding, the messaging is different. i.e. instead of Start Date, it's End Date, etc.

3. If I make an update to a Program, will it update the Journeys using that Program?

If it’s a new task, yes, and you have the option of selecting which Journeys to cascade the updates to. If you’re just editing a task, then it will not update.

4. Do new hires still have access to a Journey and everything they’ve worked on, once a Journey is completed?

If a boardee has completed their journey, they will still be able to see any tasks that were assigned to them as boardee through the My Tasks screen

5. If a task lands on a weekend, what will happen?

The task will automatically be pushed to the closest weekday.

6. What happens if an auto-drafted Journey was supposed to activate before it was drafted?

It’ll automatically activate at 12:01am

7. Who receives the new team member welcome email?

Super Admins.